1.Introduction

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This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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If you have any comments on this privacy policy, please email them to psbgardens@gmail.com.

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2.Who We Are

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Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a 'data controller':

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• Our site address is www.psbgardens.co.uk

• The business of PSB Gardens is carried on by Ryan Smith and Aidan Smith, both as sole traders.

• Our place of business is 55 Stanage Road, Sileby, Loughborough LE12 7QJ.

• Our nominated representative is Ryan Smith and they can be contacted at psbgardens@gmail.com or by phone call at 0116 291 4998.

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3.What we may collect

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We may collect and process the following data about you:

 

• Information you put into forms or surveys on our site at any time

• A record of any correspondence and phone calls between us

• Details of transactions you carry out with us

• Details of your visits to our site and the resources you use

• Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

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Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

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a)      you have given consent to the processing of your personal data for one or more specific purposes;

b)      processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c)      processing is necessary for compliance with a legal obligation to which we are subject;

d)      processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

e)      processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

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For example, we use data we collect from you to deliver relevant website content and advertisements to you (including Instagram and Facebook adverts or other display advertisements) and to measure the effectiveness of the advertising we serve you.  Our lawful ground for this processing is that it is in the legitimate interest of growing our business. 

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4.Cookies

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The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

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A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

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Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

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Details of all the cookies used on our site are below:

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Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site.

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Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the site, you agree that we can place these types of cookies on your device.

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​These cookies collect information about how visitors use the site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works.

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Functionality cookies

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These cookies remember choices you make to improve your experience.  By using the site, you agree that we can place these types of cookies on your device.

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These cookies allow the site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

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Third party cookies

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These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

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For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

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www.psbgardens.co.uk was created on Wix.com. The specific cookies which are used on our web site can be found at https://support.wix.com/en/article/cookies-and-your-wix-site and https://www.wix.com/about/privacy

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Google Analytics

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When someone visits out site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information by viewing the Google Analytics Privacy Policy at https://policies.google.com/privacy/update?hl=en

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5.How we use what we collect

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We use information about you to:

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• Present site content effectively to you.

• Provide information, products and services that you request, or (with your consent) which we think may interest you.

• Carry out our contracts with you, including taking payments for such contracts.

• Allow you to use our interactive services if you want to.

• Tell you our charges.

• Tell you about other goods and services that might interest you.

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If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

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If you are a new customer, you will only be contacted if you agree to it.

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If you don't want to be contacted for marketing purposes, please tick the relevant box that you will find on screen, or contact us at any time at psbgardens@gmail.com.

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Please note: We don't identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

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In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at psbgardens@gmail.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.

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In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases.

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6.Where we store your data

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We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

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By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

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If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

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We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

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7.Disclosing your information

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We are allowed to disclose your information in the following cases:

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• If we want to sell our business, or our company, we can disclose it to the potential buyer.

• We can disclose it to other businesses in our group.

• We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety or rights.

• We can exchange information with others to protect against fraud or credit risks.

 

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

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Google Analytics

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Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

 

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8.Your rights

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You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at psbgardens@gmail.com.

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Under the GDPR, you have the right to:

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• request access to, deletion of or correction of, your personal data held by us at no cost to you;

• request that your personal data be transferred to another person (data portability);

• be informed of what data processing is taking place;

• restrict processing;

• to object to processing of your personal data; and

• complain to a supervisory authority.

 

You also have rights with respect to automated decision-making and profiling but we do not process any data for these purposes.

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To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at psbgardens@gmail.com.

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9.Links to other sites

 

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

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10.Changes

 

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

 

 

11.Dispute Resolution

 

11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

 

11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

 

11.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

 

11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

 

11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

 

11.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

 

11.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

 

11.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.